|UMC1 unmetered emergency Works to remove immediate danger to the public or property
|Attend on site within 2 hours
|UMC2 High priority fault repair (traffic lights)
|Complete repairs within 2 calendar days
|High priority fault repair (not traffic lights)
|Complete repairs within 10 working days
|Multiple unit fault repair
|Complete repairs within 20 working days
|Single unit fault repair
|Complete repairs within 25 working days
|Guaranteed Standard failure payments must be made within 10 working days of the delivery of the standard.
|Connections GSoPs are automatic payments and cannot be paid by ex gratia.
|£75* (*One off payment)