If you wish to decrease your Authorised Supply Capacity, please complete our online form.
If you are not the bill payer, the email should also include a letter of authority signed and dated by our customer within the last 12 months.
Please note that the capacity level can be only be changed once within a 12 month period. Capacity reductions are effective from the first of the following month once a request specifying an acceptable value has been made.
We are not able to backdate any capacity reductions.
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