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To de-energise and re-energise a supply, you should contact your electricity supplier. Your Electricity Supplier is the company you pay your electricity bills to.
If you are unsure of who your Electricity Supplier is you can:
To request that your supply be permanently disconnected, please fill out our online general enquiries form.
If you would prefer to speak to a member of our team, you can call our general enquiries number on 0800 096 3080.
You should also contact your Electricity Supplier so that they can remove your meter and close your account.
An isolation switch can be operated by your electrician, so that they can de-energise and re-energise your installation themselves.
We can install an isolation switch for you, simply fill in our online general enquiries form.
If you would prefer to speak to a member of our team, you can call our general enquiries number on 0800 096 3080.
A Distribution Network Operator (or a ‘DNO’ for short) is responsible for delivering high voltage electricity across an electricity network, through power lines and underground cables. We are not a supplier - the company you pay your electricity bill to. Suppliers pay us to make use of our network (roughly £100 of your total bill per year).
We can help with queries about connecting your property, power cuts or moving your meter. Find out more about us here.
We’ve gathered important legal information here to help you find what you need.
Find out more about the types of offers and agreements available here.
What does it all mean? Try out our Jargon Buster tool to keep things simple.
