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Engage with us

Surgeries provide more detail to help you understand the process, timescales, technical considerations, consents and possible constraints of making a connection to the network. 

About our surgeries

To ensure that our customers and stakeholders are receiving the best service from NGED, we have set up three specialist surgeries to help with your enquiries. 

Discussing your plans with us at an early stage can help to provide a better insight to any potential network reinforcement and complexity issues that may arise. It can also help you to establish the viability of an individual scheme before committing to a formal application and incurring associated costs (including assessment and design fees). 

Connection Surgery Appointments

Undertaking a Connection project can be complex but we're here to help. If you would like to discuss your plans with one of our Engineers or Planners then you can request a Connections appointment. 

Find out more

Community Energy Appointments

We are committed to working pro-actively with community energy groups and recognise that the volunteer led approach and complex nature of their projects means that community energy groups need more time and support to engage in the process of connecting to the network. If you would like to discuss your plans with one of our Planners you can request a community energy appointment.

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Net Zero Surgeries

We can assist in providing an understanding of  process, timescales, technical considerations, consents/legal requirements and possible constraints involved with either making a single connection to the network in a particular area or a more strategic approach to decarbonisation across a region. If you would like to discuss your plans with one of our Engineers or Planners you can request a net zero surgery appointment.

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Your Power Future

We provide electricity to 8 million customers across the Midlands, South West England and South Wales, every one of whom deserve to have an opinion on how their money is spent. 

We work hard to engage with as many customers as possible via workshops and events throughout the year. This helps us to ensure that we are making the right decisions for you, our customer.

Visit our Your Power Future website

Contact us

We are here to answer your questions. 

0800 0963080

Call us: Monday to Friday, 8am - 5pm

Email us: nged.newsupplies@nationalgrid.co.uk