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You are hereHomeMake a changeDisconnectPermanently disconnect a supply

Permanently disconnect a supply

You can request to permanently disconnect an energy supply if your property no longer requires electricity. This could be, for example, if a house was being demolished. 

Apply

To request a permanent disconnection you can either:

  • Complete our online general enquiries form by clicking the button below
  • Call us on 0800 0963080

Please take a look at this document to find out more about disconnections associated with cannabis cultivation.

General enquiries

Before you start

We will need the following information:

  • Address of the property / properties with the date from which the customer will have site responsibility
  • Your contact details
  • Point of contact for site access
  • MPAN and meter serial numbers (if known)
  • Planned demolition date
  • Earliest date(s) for both meter removal and disconnection

Do we serve your area?

It's easy to find out if we work in your area, all we need is your site postcode.

What happens next?

Low voltage disconnections can usually be carried out within 21 working days. However 6 month's notice may be required to remove high voltage substation plants. 

For EHV connections, we should be contacted at an early stage so that we can agree on a programme for the removal of equipment.

Do I need to inform my supplier?

We will let your supplier know that we plan to carry out a disconnection, however you should contact them so that you can arrange for your supply contract(s) to be terminated. 

New to connections?

By creating new connections to our power network, or modifying existing connections, we can provide access to the power you need. 

Find out more about our connections process and what you need to apply. 

Find out more

How much will your disconnection cost?

The charge for your disconnection will be worked out according to the works involved. 

To help give you an idea, we have worked out the average costs and timescales. You can also try our self-serve budget estimating tool for indicative prices. 

Find out more

Speak to someone

We are here to answer your questions. 

0800 0963080

Call us: Monday to Friday, 8am - 5pm

Alternatively, fill in a queries form and we will call you back the following day. 

Request a callback

Legal permissions and consents

We've gathered important legal information here to help you find what you need. 

Find out more

Connection offers and agreements

Find out more about the types of offers and agreements available here. 

Find out more