When we receive your application we will make an assessment of the works required and associated costs and send you a diversion offer. These are valid for 90 days after which you will need to reapply.

The time taken will depend on the size of the diversion, whether we need to obtain legals and consents, and any timescales applicable for works in the highway.

In addition, we may need to turn off supplies to other customers on our network whilst the works are carried out. We have an obligation to make sure that sufficient notice is given to these customers and these notice periods will also impact on agreed dates. 

Any assets above the ground, such as poles and overhead lines, will be removed from site and disposed of by us. 

Cables which are underground are usually left in the ground after the new cables are energised to avoid unnecessary cost and environmental impact. The cables will be identified as dead at the points of diversion and we will provide a plan to confirm this.