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An optimised process and a set of tools are available to all customers, including Independent Connection Providers (ICPs). The process includes:
Pre‑screening provides an initial indication of network readiness at each location. Sites that do not meet the criteria may take longer to deliver, may be more expensive, or may require a more detailed network study.
Pre-screen as many potential sites as possible to inform discussions at the connection surgery (Step 6).
Starting with a broad list of sites helps to identify the strongest locations and gives you back-up options if some sites drop out.
Use our online tools to check your sites against five criteria that provide an indication of network readiness:
These checks are mainly designed for new connections up to 69 kVA. If you need a larger connection, it’s best to speak directly with your NGED point of contact during the connection surgery.
Log the data collected on each site in the Data Submission Sheet and complete the requested site details. This will be the key document to inform your connection surgery.
Prepare a plan for each site. Each plan should:
Be specific to the site requested, with one plan per connection.
Identify the proposed location of your meter.
Be at sufficient scale to show the road name and which side of the road the meter will be located on.
The next step is a meeting with your NGED point of contact to review your sites and agree the programme of work for the year.
Please obtain evidence of your contract with the Local Authority. We recommend requesting a Letter of Authority confirming it, as we need this evidence to set up the connection surgery.
Email nged.levi@nationalgrid.co.uk to request a connection surgery.
In your email, please attach:
We recommend Charge Point Operators (CPOs) lead this step in advance of the connection surgery.
At this point you will be assigned an NGED point of contact for your EV programme. They will contact you to arrange a connection surgery, during which we will cover:
We recommend Charge Point Operators (CPOs) attend the connection surgery to input on site considerations.
After the connection surgery, the customer needs to initiate applications in phases throughout the year.
After the connection surgery, your NGED point of contact will ask you to confirm the contents of the amended Data Submission Sheet:
Email nged.levi@nationalgrid.co.uk , copying in your NGED point of contact from the connection surgery, to initiate applications. This is your formal application for firm quotations.
You will receive quotations in line with the timelines set by Ofgem.
Regular communication is encouraged as your programme progresses, to confirm any changes and prepare for Year 2 of delivery.
Notify your NGED point of contact of any major changes to your planned schedule that will alter your application initiation timetable.
If you need to add or remove sites throughout the year, please complete a new Data Submission Sheet and submit it to your NGED point of contact.
They will then set up a call to discuss how to integrate these sites into the existing phases of work.
As you enter the second half of the year, please prepare to repeat the process for Year 2 in good time.
